Refund Policy

Last updated: August 31, 2026

1. Overview

We want you to be completely satisfied with your FreeAIImageGenerator subscription. This Refund Policy outlines how we handle refund requests for paid subscriptions and credits purchased through Waffo Pancake, our designated Merchant of Record and PCI-DSS compliant payment processor.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new paid subscriptions. If you're not satisfied with your subscription within the first 7 days, you can request a full refund, provided your usage has not exceeded 50% of your plan's allocated credits.

To request a refund under this guarantee:

3. Standard Refund Requests

After the 7-day period, refund requests are handled on a case-by-case basis. We may grant refunds for:

  • Billing errors or duplicate charges
  • Technical issues that prevented service use (verified by our team)
  • Service interruptions exceeding 72 hours
  • Exceptional circumstances at our discretion

4. Non-Refundable Items

Refunds are not available for:

  • Used subscription periods (after 7-day window)
  • Credits or generations already consumed
  • Account violations during the subscription period
  • Change of mind after the 7-day window
  • Annual subscriptions after 30 days from purchase

5. Billing Disputes

If you believe there is an error in your bill, please contact us at billing@freeaiimggenerator.top before contacting your bank or credit card company. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

6. How to Request a Refund

To request a refund:

  1. Contact our support team via email at refunds@freeaiimggenerator.top
  2. Provide your account email address
  3. Include the subscription plan name and billing date
  4. Briefly explain the reason for your refund request

We aim to process all refund requests within 5-10 business days after approval.

7. Refund Processing

Once approved, refunds are processed through Waffo Pancake and credited to your original payment method within 5-10 business days.

Note: All payment card data is handled exclusively by Waffo Pancake and never stored on our servers.

8. Cancellation vs. Refund

Remember: Canceling your subscription stops future billing but does not automatically trigger a refund. You must explicitly request a refund if within the eligible period.

To cancel your subscription:

  1. Log in to your account
  2. Go to Settings → Subscription
  3. Click "Cancel Subscription"
  4. Follow the prompts to confirm cancellation

Your subscription remains active until the end of your current billing period.

9. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Response Time: We typically respond within 24 hours