1. Information We Collect
We collect information you provide directly to us when you:
- Create an account - email address, display name, password (encrypted)
- Subscribe to our service - billing information processed securely by Waffo Pancake
- Generate images - text prompts you submit, which we may store temporarily for service operation
- Contact support - any information you voluntarily provide
Automatically collected: Usage data such as generation counts, browser type, IP address (for security and rate limiting), and device information.
2. How We Use Your Information
- To provide and maintain our AI image generation service
- To process payments through our payment provider (Waffo Pancake)
- To send service-related communications (account verification, password reset, subscription updates)
- To detect and prevent abuse of our platform
- To enforce our Terms of Service and Acceptable Use Policy
- To comply with legal obligations
3. Data Sharing
We do NOT sell your personal data. We share data only with:
- Waffo Pancake - Our PCI-DSS compliant payment processor and Merchant of Record for all payment transactions (card data is never stored on our servers)
- AI Model Providers - Your prompts are sent to our AI model providers to generate images
- Service providers - Email delivery, hosting infrastructure, analytics
- Legal authorities - When required by law or to enforce our rights
4. Data Retention
- Account data - Retained until you delete your account
- Generated images - Stored for 30 days for logged-in users; not stored for guest users
- Billing data - Retained per legal requirements after subscription ends
- Usage logs - Retained for 90 days for security and abuse prevention
When you delete your account, we remove or anonymize your personal data within 30 days.
5. Cookies
We use cookies and similar technologies for:
- Authentication - To keep you logged in
- Security - To protect against unauthorized access
- Preferences - To remember your settings
You can control cookies through your browser settings, but some features may not work properly without them.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access - Request a copy of your personal data
- Export - Download your data in a portable format
- Delete - Request deletion of your account and data
- Correct - Update inaccurate personal data
- Object - Opt out of certain processing
To exercise these rights, contact us at support@pandada.ai.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit (HTTPS)
- Secure password hashing
- Regular security assessments
- Access controls and authentication
8. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
9. International Transfers
Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes via email or by posting a notice on our website.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@pandada.ai
Response Time: We typically respond within 24-48 hours